Servicing Sydney since 1983.
Affordable Expert Sydney Wide Service
(02) 9831 3700
Sydney North, East, South & West
5th March 2017
Thought it important to pass on how impress I have been with your company and staff.
On Friday the 3rd we had an air conditioner installed by two very polite, helpful, competent young men.
It seems so hard to get anything done correctly today.
An example of not being able to get something done correctly.
Origin Energy had a promotion for air conditioners which I responded to, on three occasions they 'mucked up' the arrangements, that is when Icontacted you.
With minimum of fuss and everything done as I was told it would be, I now have a new air conditioner and feel good about meeting 'good' people.
So thank you and your staff for restoring my faith that sometimes systems work.
2nd March 2017
I just want to thank your company and especially the service technician who just came to service both my aircon units. He was spot on time, very polite and courteous and left the place clean which is rare for tradesmen these days. I unfortunately did not get the gentleman’s name but would like him recognized by the company for his A1 service. A pleasure these days and a rare breed to come across. I have no hesitation using your company again in the near future and will spread the good word around. Thank you and especially the gentleman who arrived this morning. All the best.
1st March 2017
Hi, a big thanks to Brendan who did our service on Friday. Thanks to you all for great customer service
23rd February 2017
Just a quick email to follow up on the final invoice amount as I haven't received it as yet following our install yesterday.
Also a note to advise the installation service was impeccable and the guys were very respectful of the sleeping needs of my 5 month old as well as the needs of my two year old who has special needs
24th January 2017
Thanks for the invoice. I have transferred final payment for the air conditioning to your account, it should be in your account by tomorrow. Let me know if you have any issues.
I just want to thank Ben and his team for doing such a great job. It was a pretty hot day yesterday but they all worked well together to get the job done. All the guys were extremely polite and courteous, and left the house in a tidy manner. I want to thank them for their patience with me as well, it was difficult with a 4 month old baby but they were very understanding having to deal with his needs etc. Please pass on my thanks.
14th December 2016
I have been meaning to contact you to say how grateful Warren and I are that you managed to fit our repairs in at such short notice. Warren has asthma and the air conditioner is an essential part of our lives.
Brendon did a great job and it is working beautifully. He is thorough, and always arrives on time or even early. We have been using our company since we first acquired an air conditioner (a Carrier around 40 years ago), and your technicians have been excellent.
We hope you and your staff have a wonderful Christmas.
Lyn and Warren
13th November 2016
I just like to say thanks to you and Your team for a job well done, as well trouble free
Your staff were well manned and conducted them self as professionals
All four men worked as a team non-stop
We look forward in working more with Custom Air in months / years ahead.
17th July 2016
My dad is old school and a very hard man to please, he wanted me to let you know that he was very happy with the way his service was carried out today and also to say that the technician was great. Thank you for a job well done!!
23rd June 2016
Just wanted to let you know the job was completed this morning and to give the company a compliment. If Colin is anything to go by you guys hire well. He turned up on time - mind you for some reason I thought PM not AM - lots going on at home at the moment so I clearly mixed that up. For that reason he was greeted by me still in my PJ's. He was very friendly, professional and informative.
Will definitely be recommending your company to family and friends.
God Bless, Michelle
31st May 2016
Just letting you know your serviceman who attended today at 12:30pm gave outstanding service, extremely courteous and he went to great lengths, probably beyond the call of duty. Please give him my thanks.
Cheers and thanks, George.
10th February 2016
I just want to say a personal thank you for the professional installation job by your team. Whilst I was not there in person, my dear wife informed me that they worked hard and were courteous. So from a customer satisfaction experience, Winny would have rated them 9 out of 10.
Thank you too for your patience with us, as we go through the quotes. We have many questions and your explanations were most helpful. We also took up your recommendation to install the split against the brick wall rather than the mounted panel (where structurally it may not be strong enough). We decided to stay with the same company that installed the previous air conditioner (I don't know how long ago, you probably would have the records!).
We haven't yet tested the new air conditioners, but today, being a hot day, seems to be the day to do so.
I wish your company well and we will be more than happy to provide references to your customers. You deliver on what you promise.
Frederick and Winny
25th May 2016
I want to thank you for a professional job well done, very impressed!
17th February 2016
We would like to thank you for supplying a replacement printed circuit board for our outdoor air conditioning unit at a discounted price. Your gesture was very much appreciated, as was the excellent service we received from Lucy and Colin.
It’s great to have our air conditioning up and running again.
Ron and Elke Malcolm
12th February 2016
Just wanted to thank you for getting the air-conditioning repaired for me and giving it a priority status. Colin came this morning and changed the necessary parts and checked the whole system. Its running fine and as new. Great job and again thanks.
18th January 2016
Once again would like to thankyou for your unbelievable service and quick response. We appreciate this as we know that this is a crazy time of year.
Form-Tek - General Manager - Mount Druitt
29th November 2015
Just like to add great service and professionalism from quotation to installation and handover.
Will be recommending Custom AC to friends, family and work colleagues.
A very satisfied customer.
Special thanks to Ben.
27th July 2015
Hi Steve, Many thanks for the excellent service I received from your company. The Actron air conditioner (which gets dreadful reviews on-line) is working very well (and quietly). Your technician (not sure how to spell his name) was efficient and delightful and really impressed my two cats, as well as my daughter and me. Until the next time...
25th March 2015
I wasn't home today for the majority of the job, but before I left I was checking out your companies work.
Very impressed by the attention to detail and professionalism of your staff. Everyone was kind and courteous, and worked well as at team to get the job done.
Once the job was done they offered to clean everything up for us (very rare for tradies), and walked my wife through all the functions of the panel.
The job is so incredibly clean!! I can see our real estate agent being very happy with the job by Custom Air!
Mitchell & Alex
12th February 2015
We are enjoying our beautifully cool home, thank you.
I also wanted to give you some positive feedback on Ben and his team. They worked extremely hard throughout a very long and hot day. They were friendly, courteous, and had concern and care for the work they were doing and the fact they were in my home. They are true professionals and I am very appreciative of that. Please pass on my thanks to them because they did a stellar job.
11th January 2015
I just wanted to let you know that I am happy with the installation of the air conditioner and the outlets, the two young men that carried out the job were excellent. I was very impressed with not just the job they did but their nature as well. They were very polite, helpful and work very well together. They carried out their job professionally which you don't see much of these days.
I thought I would send you this email as good customer service is rarely recognised.
11th December 2014
Thank you Steve, I am very impressed with the gentleman you sent to do the work, he is a credit to your company.
Lee & Kath
10th October 2014
This morning I spoke to Custom Air receptionist Lucy.
After ringing five, yes five businesses in the area, and not getting more than 'we will call you back', Lucy asked all pertinent questions politely and efficiently and knew the answers.
Real asset to your business.
24th September 2014
Dear Mr Axisa,
Thank you for your prompt attention to my request for inspection and quote. I compliment you on the professional and efficient manner of response of your staff since my initial enquiry. Lucy was courteous and considerate in arranging the follow up inspection to suit my requirement. Ben kept the appointment on time as assured, conducted himself well and did a professional inspection of the place; he considered our requirements and discussed options and outlined the process once we agreed on the terms of reference. All in all, it has been a pleasant experience for us in dealing with your company. A welcome change from the disappointing experience of dealing with vast majority of other businesses in all fields. I am sure the same level of service would be delivered in case we agree to go ahead with the supply and installation.
I have reviewed your proposal and have the following queries and request your analysis and advice:
You have proposed a 10KW unit. In our previous home of 4 bedroom double storey house, we were advised to install a 12.5 KW unit. Our experience was that the unit was over-capacity and the house was chilled rather than air conditioned. Our current residence is a single storey house with 2 bedrooms and a small office; it is open plan. The house is well insulated in the peripheral walls and roof. On the south-west side is proposed a 6.2 Mtr long 2.4 Mtr wide pergola, with UV protection-rated light roof. We do not use the unit much for heating; it will mostly be used in peak summer and odd days when the temperature really hits high marks.
Considering these factors, I believe we could do with the next lower capacity unit. I see that you have proposed a 3 zone 7 outlet installation. I believe a 3 zone 6 outlet is OK. I will be guided by your expert advice. We will go for the Greenduct option and Daikin make.
Please review my comments and let me know if it is OK to go for the next lower capacity unit. If so, please provide your most competitive revised price for the supply and installation of the system. If you need to discuss any of the issues, please ring me.
We would love to do business with a company like yours.
I wish you continued success in your business.
16th September 2014
We would like to say thank you for installing the ac so quickly, the great price and your installers for very polite and considerate.
Alan and Debbie Scott
29th August 2014
Ben, Steve and Lucy where very helpful in completing our best priced quote, answering all our questions in a very timely and transparent fashion, and updating the quote before its final acceptance. Ben and his team worked well when installing our reverse cycle Daikin ducted air system, and were very transparent with the process and what was required. Drop sheets were used and house left reasonably clean, however, you are expected to remove items upfront and you must be prepared to vacuum afterwards (this is a tip).
Response was excellent and the delivery was when and how was described, including enough guys to complete the install on time. The job was a bit difficult, which other suppliers factored into their quote or said they would not do. Would recommend anyone to seriously consider Custom Air.
Bill & Claudia
30th June 2014
Thanks heaps for looking after us with the air conditioner. I was very impressed with your young man who did the repairs. It is nice to have a friendly and polite service person instead of some of the rude ones I have encountered at times.
4th June 2014
Cheers Steve. I think the guys did a great job. I'll be recommending Custom Air to all my mates and work colleagues.
14th May 2014
Could I thank you and your staff for the professional way in which you treated my wife and I as customers.
Jane really appreciated the expertise of the repairer and the thoroughness of his work.
We used the heater last night and it was running the best it has for the 4 years we have lived there.
Thank you and have a great week.
29th April 2014
I'd just like to compliment Colin on his professionalism and courtesy. He is no doubt a great asset to your business.
17th April 2014
The guys did a great job yesterday - both the installation and clean up - and were very professional throughout the day. Custom Air Conditioning were recommended to us by close friends, and we will definitely be recommending your company to others as well.
Thank you again.
Melissa & Andrew
31st March 2014
Mate I can't thank you and your team enough for providing such a high level of service.
Steve, on behalf of Natalie and I, we would like to say huge thank you to Ben, Brendan and the boys who completed the install today that were true professionals and clearly a credit to Custom Air Conditioning.
24th January 2014
The boys did a great job and cleaned up after themselves yesterday.
9th July 2013
I would like to thank you and your team for the top quality work and the great service that was delivered to us, from end to end:
- The process of understanding our needs. Reviewing our floor plan and having a site inspection by you delivered very good planning, a very clear scope of work and one agreed, final cost.
- The team, led by Ben, have done a great job; they clearly understood what needs to be done, the installation of the air conditioning systems looks very good internally and externally and the work has been completed on time (a bit rare these days...)
For a person like myself, who does not have any technical skills in telation to air conditioning sytems, it was a great interaction that provided me a lot of confidence that I am in good hands.
Again, many many thanks,
14th May 2013
I wanted to let you know that our job has now been completed by your technician (Colin) who was highly professional, on time and more than happy to answer all of my questions.
Based on this experience, I would not hesitate to recommend your company to others, and in fact I used your company because it was recommended to me.
13th May 2013
Both technicians you've sent out to do the services have been good and very pleasant with all staff - thought you'd like the feedback.
20th March 2013
I was very impressed with your team - very efficient and polite, very charming young men. Many thanks.
29th December 2012
I would just like to pass on my appreciation for Peter's recent install of our 7.1kw Daikin split.
He was prompt, friendly and efficient and did a fantastic job on the install. Much appreciated.
Keith and Carmen Ross
3rd December 2012
I write this e-mail to you to extend a huge thank you and congratulations to both you and your staff for their professionalism throughout the entire process in having our new air conditioning system installed.
I began the quotation process on November 1, 2012 e- mailing every air conditioning installing company in the Blacktown and surroundining areas specified on the Daikin website. Your company was the first to bet back to me to respond to my e-mail and to attend my home for an appraisal and quotation. Sadly (I think on Daikin's behalf) the majority of the companies I e-mailed simply did not bother responding to me.
Of all the companies which provided quotes, your was the best. I wasn't guided by price alone, having chosen a Daikin which I have owned and trusted over many years over other, more affordable brands.
Aside from the ultimate quote, you were always happy to answer my numerous questions, no matter how relevant or irrelevant they were. I started out not knowing much about the latest in ducted air conditioning systems but soon became very comfortable with the knowledge and advice given to me that even rival companies who had submitted quotes were not up to date with!
Your installation was prompt, given that it was peak summer season. Your friendly installation team arrived at 7am on the dot this morning. They were very pleasant and professional in the manner in which they performed the installation. As a thank you, I had arranged for my wife to give each installation member a bottle of imported beer or two (take away of course for after work). They politely refused this token gesture.
My wife and I are absolutely delighted with the sheer proffesionalism of you and your team. Although your installation team was thanked at the conclusion of their installation, I would like you to pass on my thanks once again and to personally congratulate each of your installers to let them know that they have left a glowing impression of not only themselves, but your company in the matter in which they conducted themselves and performed the installation.
We could not be happier and we will be highly recommending your company to our friends and family members and will of course be using your company again for any other air conditioning requirements in the future.
Our sincere gratitude,
Jack and Joanna L
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12th July 2012
To the Manager,
Thank you to your company for quickly reparing the air conditioner in our property. I appreciate the fact that I could arrange this over the phone and leave it to your company to contact the tenant and arrange a convenient repair time and then to invoice me after the repair was carried out.
June 28th 2012
I would like to express my thanks for your service and the manner in which the workers who have been on the school grounds, have conducted themselves. There are more units to be installed down the track and I would like to continue the use of your company when the time is right.
8th May 2012
We had one of your technicians visit us last Friday morning for an annual service on a split system. I would like you to know how much we appreciated his punctuality, his friendly manner and his competence, Thank you.
P & S Glover.
30th April, 2012
Just wanted to say that the AC we purchased from you is working perfectly and was the perfect size for our house. The guys who installed it were very professional and left the place spotless, which is a trait not seen by many tradesman nowadays. We just wanted to congratulate you and your team for the way you conduct yourselves. Well done....
Ian and Melinda
13th January 2012
Thank you for sorting out the problem that we had with our new air-conditioning system as quickly and professionally as you did. You and the team were very helpful and we really appreciated it.
Andrew and Nicole
6th January 2012
It was good to see see how professional and efficient your staff were in roughing in the a/c today.
I'm glad I found Custom Air Conditioning. Great serviceand delivery of exactly what is promised.
25th December 2011
Just wanted to say thank you for your prompt service yesterday.
We really appreciated your assistance in getting us back up and running.
13th December 2011.
I just wanted to express my satisfaction of a job well done on our airconditioning installation on 18th November 2011.
I was very happy with the work your men carried out including the cleaning up afterwards. I was also very satisfied that your electrician sub-contractor (Velectric Pty Ltd) came the same afternoon to certify the job. I have since received the Certificate Of Compliance, electrical work by David Vella by mail.
Thank you for your professional service. I look forward to seeing you on a regular annual basis for the maintenance checks etc.
13th December 2011
Thank you so very much for the job on the air condiotioning,it was very much appreciated and so quick. The work was very well executed and done. Merry Christmas and Happy New Year to you.
10th December 2011.
Just wanted to thank you and your stafffor the install on the 7/12/11.
the installers were wonderful and I would like you to thank them for me. I would have no hesitation in recommending your company.
Steve and Karen
20th January 2011.
Thank you again for a great job on Monday, the Daikin is fantastic, your guys were excellent, a pleasure to have them working in my home and a credit to you.
19th March 2011
Sorry for the delay in contacting you but I just wanted to say thank you so much, the aircon is great and has made such a huge difference to our lives. The little munchkin has been unwell and when he breaks out in sweats it is so nice to be able to press a button and cool the whole house down within a few minutes. I seriously don't know how we coped without it and we haven't even had any really hot days.
I am so appreciative of your help, we desperately needed this aircon and life is just so much easier now.
2nd February 2011
Hi Steve and Tina,
Our Air Con is SENSATIONAL... it couldn't have come at a better time. And the boys were very professional and polite. Thanks Heaps
7th October 2010
Your guys were professional and Ben was very helpful.
14th July 2010
Just a note to express my appreciation of the way the service was carried and the pleasant attitude of the mechanic.
21st June 2010
Thanks very much to your guys who installed our lovely new air-conditioner last Friday 18 June.
The two gentlemen were very professional in the way they conducted themselves.
15th March 2010
I would like to congratulate you on the young men who installed my new air conditioning last week. Ben, Farish and Shoab arrived on time and worked solidly all day to ensure that the job was completed that day. Their commitment to ensuring that the job was done efficiently and without any disruption to our family was a credit to their professionalism. I would have no hesitation in recommending your company and these three fine technicians to anyone who required this service.
23rd February 2010
We got your guys to put a new Actron system in for us on the 4th of this month. We are just writing to say, the guys you sent were VERY professional, very courteous & very well mannered. They did a great job. No complaints from us &, the best part is, we haven't lost a nights sleep since our new ducted system was replaced. It is FANTASTIC. We thank you very much for all of your time, professionalism & for keeping us cool.
We will be recommending you to our neighbours.
Tina & Rob
2nd February 2010
I would like to express my appreciation of providing me with 2 very nice gentleman too install my system yesterday.
Ben and Farish arrived on time at 7am and completed the job without leaving any traces of a tradesman conducting any work at my property.
The driveway which was converted to their work bench for a short time was then returned as they found it.I could not find one scrap of metal, plastic, screws or any left over's from the job.Apart from a few grains of plaster dust their clean up procedures should be commended.
The installation of all the pieces were placed level and in a very neat finish.
Ben and Farish were very polite, obliging and respectful of my home.
I would highly recommend the both of these gentleman to conduct work on my property at any time.
12th December 2009
Many thanks to you and your team for your final installation of Air con yesterday.
Your company's staff at all levels, workman ship and service was first class.
28th August 2009
We wish to conform that our new air conditioner is working perfectly and that the workmanship and courtesy provided by Ben and Grant left nothing to be desired.
5th August 2009
Just wanted to say thanks - your boys did a great job.
29th June 2009
I really appreciate the prompt installation and the professionalism shown by you and your employees. It certainly made my day to see that you could attend to the job in an expedient fashion and very professionally. I will have no hesitation in recommending your company to all of my friends.
22nd March 2009
We purchased a Daikin air conditioner from you recently and had it installed a few weeks ago.
Just wanted to say thanks. The installation went well and, although we haven't used it much, the air con is working perfectly.
Sofie and Tony
12th December 2008
I would highly recommend your company, right through from the receptionist, owner to the air conditioner installers, very professional!!
16th November 2007
Let me first congratulate you on having such fine workmen like Ben and Grant. They did a fine job, were very polite and pleasant, cleaned up with no trouble.
14th February 2007
Please excuse my delay in expressing appreciation of the fantastic job your staff did when installing the ducted air conditioning system to my home at Seven Hills on December 8th.
Although yours was not the cheapest quotation I obtained, I felt at the time, and especially now that your quotation offered the best value for dollars spent. I am aware that the cheapest price is not necessarily the best value.
Your excellent service commenced when Rick came to our home on time for the set appointment. Rick sat down and took the time to listen to what I believed I wanted from a ducted system then fully explained what was achievable and what was unrealistic. He took particular note that I am a twelve hour shift worker and that comfortable day sleep on those forty degree days was important to me, he made recommendations as the placement of the ceiling vents and explained why. I also noted that unlike the other companies Rick went up into the roof space and checked access to the side of the house.
Your installation crew were a pleasure to have about our home, again they arrived punctually, and each went about his own assigned task in an efficient manner as directed by Rick on what was an unpleasant thirty degree plus day to be working in a roof space. At a little after midday the guys had the system up and running with the house left spotless due to the extensive use of drop sheets and liberal use of dust pans and brooms.
The system has certainly had a full work out with the exceptionally hot and humid weather of late and has met every expectation.
I have no hesitation in recommending Custom Air Conditioning to any one who may have a requirement for your services.
22nd January 2007
Dear Steve and all the team at Custom Air Conditioning,
My wife Margaret and I cannot let the event of the installation of the air conditioning in our home go without extending our warmest appreciation to all of your team.
From the time of initiation of our enquiry to the completion of the installation has been an outstanding demonstration of complete interest in the customer and our needs.
We were most impressed with Rick and his boys as they went about their work, during the installation, and the after clean-up which went well beyond our expectations.
Everyone from Custom Air has been most courteous and a pleasure to have had the opportunity to meet and deal with. Margaret and I will certainly recommend Custom Air to any who are contemplating having air installed.
Keep up the excellent work.
Eric and Margaret
28th March 2006
Steve, Tina & Colin,
We would like to thank you all for your great customer service!
Glenn & Karen
A short note to let you know we were extremely happy with the whole process of having air conditioning installed in our house.
From the start you were the only person who made the effort to enter the roof space to ascertain if what we proposed was feasible.
You didn't "sell" us the system or your service. You allowed us to "buy" the system from you. Selling and buying are two very different approaches.
Your men who installed the system were pleasant, professional and cleaned up after themselves.
All in all we have no hesitation in recommending your services.
We know from our own business people don't take the time to say "thank you for a job well done" so we do this where deserved.
8th March 2006
Let me say that Brian and Nathan did a first class job at the mother in laws. Thanks for looking after me. I will definately recommend you and the business.
Thanks mate - Regards,
14th December 2005
I'd like to thank you for the most professional way in which our ducted system was installed yesterday. The guys did an absolutely superb job and left the house spotless.
Given the professionalism and level of service we received in this job, we look forward to dealing with your company in the future, should there be a need.
Based on our experience, I would recommend Custom Air Conditioning to anybody, without reservation.
1st December 2005
Dear Steve & Tina,
Thank you for providing an excellent service, including a second visit to lift the compressor off the ground onto the wall. It was very much appreciated.
10th November 2005
To whom it may concern,
We would like to thank you for your prompt efficient service today by your serviceman Colin. Colin fixed our leak and carried out his work in a prompt professional manner which was most pleasing and efficient at a reasonable price. Our air conditioner is in excellent working condition now and we are very happy with Colins work.
Thank you once again and we look forward to telling our friends about your efficient professional service.
Best wishes and regards,
Leonard and Teresa
19th September 2005
I have purchased three units from Custom and I just wanted to write how happy I have been with the after sales service.
The annual reminder notes for a service are welcome and the services well organised, prompt and reasonably priced. Even when changing my appointment time the lady on the phone was great and nothing was a problem. The person that answered the call dealt with it, and seemed to have all the information needed at hand.
A special mention to Colin who came out to my place last week. He was thorough, friendly and didn't mind taking the time to answer my silly questions. He seemed genuinely interested in helping and talking about my air con., and in doing a quality job. It was appreciated and he deserves recognition for what I would class as exceptional customer service.
Thank you for your great service.
14th January 2005
RE: Installation at Kings Park 2148 - A thankyou note on a job better than well done.
The installation was carried out on Thursday 13th January 2005.
Your installation team performed well above our expectations in terms of their efficiency and their prompt cleanup as they went. They were polite and considerate as they moved from room to room, in a job, which after all, necessitates a major intrusion into a household.
In all respects they were a credit to your business.
Phillip and Susan
25th September 2004
Please thank Steve, Rick and the boys for great service, we are really happy with the job they have done.
2nd June 2004
Re: Quotation for the supply and installation of air conditioning.
Thank you for the professional manner in which you have dealt with this matter.
David and Barbara
1st September 2003
Re: Supply of ducted air conditioning to above address.
This letter is a follow-up to the quotation (your ref: SA1004) that Custom Air Conditioning recently submitted for the supply and installation of ducted air conditioning into my home.
The selection process is now complete & I would like to formally inform you that this work has been awarded to another company.
I would like to sincerely thank you for the time taken in developing the quotation & congratulate you for the professional manner in which you conducted your business.
If you have no objections, I will keep your quotation on file so that you can be contacted if by some chance the company selected to carry out the work cannot deliver as promised.